1. Invalid national ID Number )does not match thedata stored on the Bank/s system)
2. The customer is listed as DP, blacklisted orclassified ad high-risk
3. The e-KYC process was unsuccessful. 
4. The customer is a foreign national (non-Indonesia citizen)
5. The account is a joint account (Joint or/joint and)
6. The email address has not been provided
7. The system is currently undergoing the cut-off process.

Customers whose accounts are inactive and who are Indonesian citizens are eligible to reactivate their accounts through OCBC Mobile. Foreign nationals are not eligible for self-service account reactivation via OCBC Mobile.✅

All account types can be reactivated through OCBC Mobile, except for joint accounts.

Account reactivation is available daily from 05:00 AM to 11:00 PM (WIB).

The NIK entered by the customer will be automatically compared with the NIK registered in the Bank's system (the NIK used during account opening or the latest customer data update). Customers must ensure that the NIK entered matches the one registered in the system. If there has been a change to the NIK, customer data must be updated at a branch.

Additional verification is required for customers who are categorized as DPN, Blacklisted, or High Risk. These customers are not eligible for self-service account reactivation through OCBC Mobile.

Customers are allowed up to three (3) e-KYC verification attempts per day. If all attempts are unsuccessful, they may try again after 24 hours or visit the nearest branch for assistance.